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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don’t know |
|---|---|---|---|---|---|---|
| Jan 2024 | 76 | 18 | 3 | 5 | 5 | 2 |
| Feb 2024 | 72 | 12 | 3 | 6 | 1 | 0 |
| Mar 2024 | 67 | 10 | 3 | 6 | 5 | 0 |
| Apr 2024 | 65 | 18 | 5 | 4 | 2 | 1 |
| May 2024 | 59 | 10 | 5 | 2 | 1 | 0 |
| Jun 2024 | 54 | 12 | 3 | 6 | 5 | 1 |
| Jul 2024 | 64 | 9 | 2 | 5 | 2 | 1 |
| Aug 2024 | 48 | 12 | 2 | 7 | 3 | 0 |
| Sep 2024 | 62 | 10 | 4 | 0 | 3 | 0 |
| Oct 2024 | 80 | 16 | 6 | 1 | 5 | 1 |
| Nov 2024 | 73 | 9 | 4 | 4 | 7 | 0 |
| Dec 2024 | 59 | 12 | 4 | 1 | 6 | 2 |
Patient feedback
We asked the question:
Why did you choose that response?
I very much appreciated my recent phone consultation with Dr Baker. He not only listened to my concerns, but went a long way in alleviating my anxieties. He was reassuring and not patronising, and took my concerns seriously.
Posted on: 19/05/2024
Get appointment fast no hassle and doctors and the staffs have been so helpful
Posted on: 19/05/2024
It's TRUE
Posted on: 19/05/2024